Reference

The Legal Framework Behind Your i77 Account

Before you start, it helps to know exactly where you stand. These terms set out your rights, our obligations, and the conditions under which your account operates — available to you where local law permits.

Account terms and conditionsData handling and cookie useJurisdiction-dependent accessAccount security obligationsYour rights to request changes

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How Our Terms Apply to Your Account

i77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to i77 and all features on this platform — including account wallets, payment processing, and the lobby — is subject to the laws and regulations of the jurisdiction where you reside. Where local law does not permit online gaming, these terms do not extend eligibility

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to you. By opening an account, you confirm that access is lawful in your location. Your account is personal and non-transferable; you are responsible for keeping your login credentials secure. All financial activity, including deposits via Touch 'n Go eWallet, Boost, and GrabPay, is processed in
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accordance with the payment provider's own terms alongside ours. We retain transaction records as required by applicable law, and these may be referenced in the event of a dispute. Account data is held only for as long as necessary to fulfil the purpose for which it
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was collected, or as required by law. Any changes to these terms will be communicated through your account dashboard or via the registered contact method you provided at sign-up. Continued use of the account after a policy update constitutes acceptance of the revised terms. If any
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clause within these terms is found to be unenforceable, the remainder of the terms continue in full effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT AND DATA STANDARDS

What We Do to Protect Your Account and Data

These four areas outline how i77 handles the obligations that sit behind our terms — from how your data is stored to how account security is maintained and what you can request at any time.

Data Handling

Your personal data is collected only for account operation, payment verification and legal compliance. We do not sell or share your data with third parties outside the scope of processing your transactions via Touch 'n Go eWallet, Boost, or GrabPay.

Cookie Use

We use session and analytical cookies to keep your account active and to understand how the lobby is used. You can adjust cookie preferences through your browser settings; blocking essential cookies may affect account functionality.

Account Security

Your account is protected by password authentication and, where enabled, a one-time PIN sent to your registered mobile number. You are responsible for not sharing credentials; report any suspected unauthorised access through the dashboard ticket system immediately.

Retention and Deletion

We hold your account data for the period required by applicable law, then delete or anonymise it. You may request a copy of your stored data or ask for deletion by contacting us via email with your account reference and…

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, need to exercise a data right, or want clarification on how a specific condition applies to your account, our support team handles policy-related queries directly. You can reach us through live chat, email, or by raising a ticket from inside your account dashboard. Players in Kuantan and across Malaysia can expect the same response process regardless of channel.

Live Chat Start a chat session from inside your account for direct policy queries. Our team can escalate legal or data-related requests to the appropriate contact within the organisation.

Email Support Send a written request to our support email for formal policy matters, data access requests, or account-condition disputes. Keep your account reference ready for faster handling.

Account Dashboard Ticket Log in, head to the Help section, and raise a ticket tagged as a legal or account-terms query. This creates a paper trail and is the recommended path for any formal request.

Legal and Account Policy Questions

These are the questions we get most often about terms, data rights and account conditions. If what you need is not covered here, raise a ticket from your dashboard or start a live chat.

These terms apply to anyone who opens or uses an i77 account where access is permitted under local law. They cover your account conditions, data handling, and our respective obligations.

Access depends on the laws of your jurisdiction. You are responsible for confirming that online gaming is permitted where you reside. We do not extend eligibility beyond what local law allows.

Yes. Email our support team with your account reference and a written data access request. We will respond within the timeframe required by applicable law and provide the data we hold.

We retain your data for the period required by law after account closure, then delete or anonymise it. You can request details of the retention period by contacting us before or after closing your account.

We notify you through your account dashboard or via your registered contact method when terms are updated. Continuing to use the account after the effective date means you accept the revised conditions.

Your transactions are processed subject to both our terms and the individual terms of your chosen payment provider. Disputes about a specific payment step should reference both sets of conditions.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTerms & Conditions AccountRegister

The Legal Framework Behind Your i77 Account

What We Do to Protect Your Account and Data

How to Reach Us on Policy Matters

Legal and Account Policy Questions

01 Who do these legal terms apply to?

02 How do I know if i77 is accessible where I am in Malaysia?

03 Can I request a copy of the personal data i77 holds on me?

04 What happens to my data if I close my account?

05 How will I know if the legal terms change?

06 Are my Touch 'n Go eWallet, Boost, or GrabPay transactions covered by these terms?

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